Terms and conditions

All prices quoted are aimed at businesses and exclude Swedish VAT at 25%. Swedish VAT will be added at checkout for businesses based in Sweden. Businesses within the EU are asked to provide a valid VAT number when placing an order. If the VAT number provided is not valid, the order will be canceled, or Swedish VAT will be charged retrospectively. Companies outside the EU are requested to provide their organization number. VAT and any customs duties will be charged by the customs authorities of the respective country upon import.

Card payment

Payment may be made by card or invoice. We currently accept Visa and Mastercard for card payments. Invoice payments are subject to the conditions and credit-check requirements stated below. 

When entering your card details, you agree to provide accurate and complete information, including but not limited to your email address, name, and phone number.
For your security, we do not store your card number. However, we do retain certain information related to your payment card to make it easier for you to make future purchases from us.
When a transaction is completed, the money is debited directly from your card and transferred to our account.

Invoice payment
If you choose to pay by invoice, a credit check will be carried out either on you as an individual or on your company. This is a necessary step to ensure a secure payment process.
By clicking on “complete purchase” or by creating an account with us, you confirm and agree that this credit check may be carried out in connection with your purchase.

What happens if I don’t pay the invoice?
It is important that all invoices are paid within the specified time frame. We would like to draw your attention to the fact that repeated late payments will result in the option to pay by invoice being disabled. Please note that the card payment option will remain available in all circumstances.

When purchasing medical products from us, please be aware that these products are subject to special return policy conditions. If you open the product, we cannot accept a return for safety reasons.

Due to the medical nature of these products, we may also refuse repurchases even if the product has not been opened.

We ask that you carefully consider your decision before breaking the product seal to ensure quality and safety for our customers.

Delivery time
The estimated delivery time is specified at checkout depending on the selected shipping method. For products with a different delivery time, this will be clearly stated in the product description.

Unclaimed parcels
If you have chosen cash on delivery as your payment method, your package will be available for collection at the post office for up to two weeks. Packages that are not collected within this time will be returned to us. Please note that we reserve the right to charge a fee for return shipping, administration, and handling for uncollected packages. The current fee is SEK 150.

By completing your purchase, you agree to the above delivery terms.

Returns and Exchanges – Business Customers

FillerDepot sells to business customers and professional users. Purchases are made for business/professional purposes and are not covered by consumer withdrawal rights.

Due to the medical, sterile, and professional nature of many products, returns are accepted only for eligible products and only after approval by FillerDepot. Products must be unused, unopened, undamaged, and in their original packaging with seals intact. FillerDepot may refuse returns of medical or sterile products, even if unopened, where safety, quality, hygiene, storage, or handling requirements apply.

Defective, damaged, or incorrectly delivered products must be reported as soon as possible after delivery, together with the order number and relevant documentation. If FillerDepot confirms that the product is defective or that the wrong item was delivered, FillerDepot will cover the return shipping cost.

For approved returns not caused by a defect or incorrect delivery, the customer is responsible for return shipping. Returns must be sent as a standard parcel or letter and must not be sent cash-on-delivery.

Once an approved return has been received and inspected, any refund will be processed as soon as possible and no later than 30 days after FillerDepot receives the returned goods.

Refund period

If you have exercised your right of withdrawal, we will refund the amount you paid for the goods as soon as possible, but no later than 30 days from the date we received the goods back or, in the case of a service, from the date you informed us of your decision to withdraw from the purchase.

Return costs

You are responsible for the cost of returning the goods, with the exception of so-called replacement goods, where we cover the return cost.

Further information

For more detailed information about your right to cancel a distance contract, see the Swedish Consumer Agency’s guidelines and the Distance Contracts Act.

A complaint must be submitted as soon as possible after a defect has been discovered and no later than 90 days from the date the order was received, unless otherwise required by applicable legislation.

In order for us to process the complaint, the following information must be provided:

• Order number
• Batch number
• Description of the defect
• Clear photos and/or video showing the issue

This documentation is necessary for us to assess the case and, where required, forward the information to the supplier or manufacturer for further investigation.

Defective or Damaged Products

If a product is defective, damaged, or otherwise faulty, the complaint must be submitted together with relevant documentation.

The product and its packaging must be retained until the complaint case has been concluded, as additional documentation or return of the product may be required as part of the investigation.

Shipping Damage

If a package is clearly damaged upon delivery and there is reason to believe that the contents may also have been damaged, the shipment should not be accepted.

Document the damage with clear photos and contact us as soon as possible. In such cases, the package must be available for return to us for further inspection and, where applicable, for a damage claim to be submitted to the carrier.

If shipping damage is discovered only after the package has been accepted, photos of the package, packaging materials, and damaged products must be submitted together with the order number.

Assessment of Complaints

Each complaint is reviewed individually based on the information and documentation provided.

Where necessary, the case may need to be reviewed by the supplier or manufacturer, for example to investigate a specific batch.

Submitting a complaint does not automatically mean that the complaint has been approved.

Approved Complaints

Once a complaint has been reviewed and approved, compensation may be provided in the form of:

• Replacement product
• Voucher or store credit
• Another agreed solution

The appropriate resolution will be determined based on the circumstances of the individual case.

Insufficient Documentation

We reserve the right to reject a complaint if sufficient documentation has not been provided to assess or substantiate the reported defect.

In cases of repeated complaints or a recurring pattern, additional documentation may be required before the case can be processed or approved.

All complaints are assessed based on the available documentation and the circumstances of the individual case.